The Experts Are Here

During this month at Fayetteville Street, I asked every employee to choose one area of the store to master. After mastering their skill, I challenged them to share their expertise with their fellow team members. We now have quite a few Recipe for Service experts, a biscuit connoisseur and a breading guru! What amazes me most is how each team member has taken ownership of their area and takes pride in their new knowledge. I was hoping to create experts. What we now have are ambassadors, focused on the part they can play in making our store awesome.