During this month, one of my core goals is to begin developing leaders who will effectively guide this amazing crew towards higher and more excellent goals. Not only is this a major need, but I've realized this tough but amazing process is one of the reasons I'm with Chick-fil-A in the first place and makes me love my job.
Yesterday I spent an incredible three hours with Michael and Mauricio. I had penciled in a 45 minute meeting into my planner! These guys were brimming with ideas, thoughts and were able to open up about their struggles and lack of knowledge. We bounced ideas off each other, discussed roles, and I shared where I envisioned the store for the next month and then in the long term. It took a few minutes... and mostly fueled by me asking them many questions (Erick, thanks for modeling this to me).... but finally the guys grasped the reality that we must first be consistently excellent in the basics of food, continue the development of each team member, and improve customer service if the store is going to continue to grow. Then they made it their own! Mauricio's chief goal is to get the breading right in the store and Michael is focusing on finding ways to be more proactive within his circle of influence and relationship building. I'm proud of these guys and am looking forward to our meeting next week!
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