This past Sunday was encouraging. I began the day visiting nearby Christ Church with my husband. We were surprised after the service when, as we spoke with the pastor’s wife, we learned that several past Chick-fil-A Interim Managers attended there as well during their time at Pheasant Lane. Small church world up here!

A successful team meeting followed in the afternoon. My goals for the meeting were simple and two-fold. First, we discussed the policies and procedures that we follow as a Chick-fil-A, Inc. store. Many team members had great questions and we productively found answers within team member handbook for most inquiries. This exercise also showed the team how to utilize their handbooks! Then, we discussed our team’s mission over the next month- to make each customer’s day better because they dined with us. We will complete our mission by executing Operational Excellence daily and implementing Recipe for Service. This mission allows each team member, from our breader to our sampler, to have an impact on our store!!

I finished the day back in the store, cleaning our shelving, ceiling and walls- a much needed undertaking!!